State Farm® Insurance Agent Scott Grates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rick
August 4, 2025
5
out of
5
rating by Rick
"I give state farm in Ilion n.y. a 5 out of 5 rating.they always take care of me and have not let me down.they make me feel like family!"
We responded:
"Thank you, Rick! I'm happy to know that you feel like family with us at State Farm in Ilion, NY. We're committed to taking great care of you and appreciate your support. Let us know if there's anything else we can do for you!"
Paranor316
August 1, 2025
5
out of
5
rating by Paranor316
"Fast and easy setup of insurance. Bridgette explained everything to me. Got me great rates and excellent coverage."
We responded:
"Thank you! I'm happy to hear that Bridgette was able to assist you with a quick and straightforward insurance setup. It's great to know you received excellent coverage and rates. If you have any more questions or need further assistance, feel free to reach out!"
Alex Marmet
July 31, 2025
5
out of
5
rating by Alex Marmet
"Had questions about rates and certain plans and Tyler was a wonderful help!!!"
We responded:
"Thank you, Alex! I'm happy to hear that Tyler was able to assist you with your questions about rates and plans. Our team is dedicated to providing excellent service. If you have any more questions or need further assistance, feel free to reach out!"
Brennan Murray
July 30, 2025
5
out of
5
rating by Brennan Murray
"I worked with Libby after I recently got into an accident. Let me tell you all, she was kind, clear, and concise with all instructions. She was making phone calls on the behalf of me to make sure I was easily able to obtain my golf clubs that were left in my vehicle and her readiness to assist was just unmatched. Will continue to work with this company as long as I keep getting reached by employees like Libby and Carol"
We responded:
"Thank you for your review, Brennan! I'm happy to hear that Libby provided such excellent support during your recent accident. It's wonderful to know that her efforts made a difference for you. We’re grateful for your continued trust in our team. Let us know if we can help with anything else!"
Kevin Kiley
July 25, 2025
5
out of
5
rating by Kevin Kiley
"My agent helped me alot! I picked a repair shop that was very slow to get to my car she called directly and woke up the repair shop and got it completed thanks"
We responded:
"Hey, Kevin! Thanks so much for sharing that we were able to help get the repair shop moving on your car. I know how frustrating delays can be, so I’m glad we could step in and get things completed for you. I appreciate you taking the time to leave this review."
Justin Sturtevant
July 24, 2025
5
out of
5
rating by Justin Sturtevant
"Excellent service"
We responded:
"Thank you, Justin! I'm happy you found our service excellent. We’re here to help with any insurance needs you might have. Let us know if there's anything else we can do for you!"
Elizabeth Beam
July 22, 2025
5
out of
5
rating by Elizabeth Beam
"Libby and Carol Were absolutely amazing helping me through my homeowners claim! They were quick to answer any questions I had. They worked with my claim agent to get my claim processed as quickly as possible. Thank you State Farm"
We responded:
"Hi Elizabeth! Thanks so much for your awesome review! I'm really happy to hear that Libby and Carol were able to assist you so effectively with your homeowners claim. Our team always aims to provide quick and helpful service. If you ever have more questions or need further assistance, feel free to reach out! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Lori Chesebro
July 21, 2025
5
out of
5
rating by Lori Chesebro
"Bridgette does an amazing job and is extremely helpful!"
We responded:
"Thank you for your review, Lori! I'm happy to hear that Bridgette has been so helpful. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
Todd Crandall
July 18, 2025
5
out of
5
rating by Todd Crandall
"Always a pleasure dealing with this agency. They are all so kind and efficient!"
We responded:
"Thank you for your review, Todd! I'm happy to hear that you find our team kind and efficient. We’re here to help with any insurance needs you might have!"
Rhett Denney
July 17, 2025
5
out of
5
rating by Rhett Denney
"Best experience ever"
We responded:
"Thank you, Rhett! I'm happy you had such a great experience with us. We're committed to providing top-notch service every time. Let us know if there's anything else we can do for you!"
Mark Lovato
July 5, 2025
1
out of
5
rating by Mark Lovato
"Used to be 5 stars but recent interactions with them it has dropped. I have been with state farm for almost 20 years and I have never paid as much as I do now. I was told everyone is getting a 40% increase because of claims made by OTHER people and their accidents. I have been accident free all 20 years. Looking for a new insurance company to do business with. Greedy people here"
We responded:
"Thank you for the five-stars, Mark! We greatly appreciate your business!"
Keith Bowman
July 2, 2025
5
out of
5
rating by Keith Bowman
"Great agent and friendly and helpful staff."
We responded:
"Thank you, Keith! I'm happy to know you found our team friendly and helpful. We’re committed to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
Colton Evans
June 26, 2025
5
out of
5
rating by Colton Evans
"Amy has been a pleasure to work with! She’s extremely knowledgeable and always takes the time to explain everything clearly. You can tell she truly cares and is focused on doing what’s best for you."
We responded:
"Colton, thank you! We appreciate your trust in us to take care of your insurance policies."
Enrique
June 9, 2025
5
out of
5
rating by Enrique
"The agents at State Farm in Ilion are very helpful and friendly. If you are in need of car insurance, renters insurance or both, I recommend giving them a call or stopping in."
We responded:
"Hello, Enrique! We’re love hearing that you’ve had a helpful experience with our Ilion team. Auto and renters insurance are important parts of everyday life, and we’re honored to be your go-to resource for both. Your recommendation means a lot and we look forward to helping however we can. Thank you!"
Karla Carbajal
May 9, 2025
5
out of
5
rating by Karla Carbajal
"The entire team at Ilion State Farm from Amy, Carol, and Bridgette are all very attentive and diligent with my policies. I’ve been with them for over a decade and they aren’t just an insurance company but real humans that understand and individualize policies according to my needs :)"
We responded:
"Thank you, Karla, for your kind words! I'm delighted to know that Amy, Carol, and Bridgette have been attentive and diligent with your policies. It's wonderful to hear that our team has been able to provide personalized service for over a decade. We're here for any future needs or questions you may have!"
Eric Randall
April 15, 2025
5
out of
5
rating by Eric Randall
"I want thank libby and everyone at the office for helping threw my accident with my truck MAKE SURE EVERYTHING WAS FIX I WANT THANK THEM FOR CALLING ME FOR UPDATES ON MY TRUCK IF I NEED ANYTHING IM GLAD I WITH THEM VERY PROFESSIONAL"
We responded:
"Thank you, Eric, for sharing your experience! I'm happy to hear that Libby and the team were able to assist you and keep you updated. It's wonderful to know you feel supported and valued by our office. If you ever need anything else, we're here to help!"
megan blanchard
April 11, 2025
5
out of
5
rating by megan blanchard
"Libby and Carol were very kind and helpful!"
We responded:
"Thank you, Megan! I'm happy to hear that Libby and Carol were kind and helpful during your experience!"
Andrew Laventure
April 10, 2025
5
out of
5
rating by Andrew Laventure
"I’ve been them for almost 20 years and they go above and beyond. There’s no other insurance company I’d rather be with thanks to Amy and Carol from the ilion branch, I’d recommend no other company"
We responded:
"Thank you, Andrew, for your loyalty over the past two decades! I'm happy to hear that Amy and Carol from our Ilion branch have made such a positive impact on your experience. Your recommendation means a lot to us. If you ever have any questions, feel free to reach out."
MARY BALDWIN
April 3, 2025
5
out of
5
rating by MARY BALDWIN
"Wonderful customer service. Thank you!!!"
We responded:
"Thank you, Mary! I'm glad you had a wonderful experience with our customer service. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Michele Herringshaw
April 3, 2025
5
out of
5
rating by Michele Herringshaw
"It took me too long to switch from USAA to State Farm because I thought that I was getting the best rates already. I decided to get quotes just to see, figuring I was right. Well I wasn’t. The rates and coverage I’m getting are hands down better, through State Farm. Nicole Demma is my agent in the Scotts Grates Agency. She took the time to explain my options, my coverages and what everything meant. She’s extremely responsive, as is the whole team in that office. I’m glad I got proved wrong. I switched all of my policies over and even opened several life insurance policies for myself and family members. I highly recommend Nicole as an insurance agent, goes above and beyond for her policy holders. My recent work with State Farm did not dissapoint, Amy helped me get another Life policy on my son and talked to me about options for me to "build my bank" which is super helpful! Great teams in both locations for Scott Grates Insurance."
We responded:
"Thank you, Michele, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Nicole, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
Xion Wilson
March 31, 2025
5
out of
5
rating by Xion Wilson
"Very helpful had trouble with State Farm Drive Safe and Save software with updating my odometer, via the app. They helped me with that and were very friendly while doing so."
We responded:
"Thank you, Xion, for sharing your experience! I'm happy to know that our team was able to assist you with the Drive Safe and Save app and make the process smooth for you. It's great to hear that you found the service friendly as well. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Justin Niebuhr
March 21, 2025
5
out of
5
rating by Justin Niebuhr
"Always helpful no matter who you are dealing with. Had a bit of a run in with construction barrels that blew across the road and libby killed took awesome care of my claim quick and painless couldn't ask for a better outcome for a crappie situation. Thanks everyone"
We responded:
"Thank you, Justin, for sharing your experience! I'm glad to hear that Libby was able to assist you efficiently with your claim. It's wonderful to know that our team could turn a challenging situation into a smooth process for you. If you need anything else or have further questions, feel free to reach out. We're here to help!"
Rich Weaver
February 20, 2025
5
out of
5
rating by Rich Weaver
"Definitely a five star , going threw a claim in the middle of winter I was very happy with my experience especially how they went out of their way to help and keep in contact through it all and special thanks to Libby and Carol ."
We responded:
"Thank you, Rich, for your wonderful feedback! I'm glad to hear that you were satisfied with your experience, especially during such a challenging time. Libby and Carol are truly dedicated to providing exceptional service, and I'm grateful to have them on our team. If you ever need assistance in the future, please don't hesitate to reach out."
Robyn Damron
February 20, 2025
5
out of
5
rating by Robyn Damron
"Outstanding Staff"
We responded:
"Thank you, Robyn! I'm glad to hear that you found our staff outstanding. We strive to provide exceptional service, and your feedback means a lot to us."
Mary Cornmire
February 10, 2025
5
out of
5
rating by Mary Cornmire
"After my accident I reached out to State Farm and they were great! Everyone I talked to, Dana, Lawanda, Carol and Libby were professional, understanding and compassionate. They were on top of everything and made a horrible situation flow with ease. I was in a new car in 1 and half! Thank you All for help and support. Mary Cornmire"
We responded:
"Thank you, Mary, for sharing your experience! I'm glad to know that Dana, Lawanda, Carol, and Libby were able to provide the professional and compassionate support you needed during such a challenging time. It's wonderful to hear that everything was handled smoothly and you were back on the road quickly. If you ever need further assistance or have any questions, please feel free to reach out."