State Farm® Insurance Agent Scott Grates

"This office is great! Libby has been so easy to work with through the whole claim process, checks up on how things are going often and keeps me updated, and makes sure if I have any questions she finds the answer. Everyone I’ve spoken with is always so friendly and helpful. Highly recommend!"

"The Insurance Agency provided excellent customer service throughout the entire process. CARSTAR Northside Collision did a perfect job with the repairs."

"Libby was so attentive to our situation with a spidered windshield. We were out of state when the damage occurred yet it felt like we were home. Libby handled every aspect of the claim from safelight to follow up to make sure claim was approved. We have had a relationship with Scott’s agency for several years and would highly recommend the agency for any and all insurance needs. His staff is always very professional and knowledgeable taking ownership of your individual situation like it was their own. There’s only one place to go for your insurance needs…. Scott Grates Agency"

"It is never a pain when I have to work with the State Farm team in Ilion. I called today to see if I can save any money on my monthly premium and Carol was so pleasant to work with. She was patience, personal and very knowledgeable! Very happy she answered the phone because it felt like I was talking with a friend. Would highly recommend Carol for your insurance needs."

"I was a State Farm customer for approximately 26 years, and my experience with Scott Grates State Farm ended very poorly.

Over time, my premiums became extremely high. After finally shopping around, I obtained comparable replacement insurance elsewhere and am now saving thousands of dollars per year. That alone made me question how much value I was actually receiving for decades of loyalty.

What is more concerning is the handling of my homeowners policy. I no longer owned the insured home as of December 5, 2025, yet premiums continued to be collected afterward. I am now having to pursue a written accounting and refund for money paid on a property I no longer owned.

When my auto policy later cancelled for nonpayment, the communication focused on getting the auto policy reinstated rather than resolving my outstanding homeowners refund issue. I have already moved my insurance to another company and do not intend to return.

After 26 years, I expected transparent pricing, proactive account review, and prompt handling of an obvious billing dispute. Instead, I was paying dramatically more than I needed to and am now having to fight for a proper accounting of premiums collected after I sold my home.

My advice to longtime customers is simple: do not assume loyalty is saving you money. Shop your rates, review every policy carefully, and keep documentation of every payment and cancellation request.

I will update this review once State Farm provides a final written determination on the homeowners refund."

"Carol was extremely helpful and caring throughout my claim process."

"Best agency around they take the time to ensure you are fully in charge of your decisions and are so knowledgeable to guide you along the way! Bridgette was great!"

"Carol has been very helpful for me when navigating the auto claims process, and with helping get insurance on a new vehicle. When I was looking for homeowners insurance prior to buying my house, the various people who helped me at this office made it super easy to get everything taken care of."

"I can’t say enough good things about both Carol and Libby at State Farm! After my brother was involved in an accident while driving my car, I was understandably stressed about the claims process and wasn’t sure what to expect. Carol & Libby made the entire experience so much easier.

They were both incredibly helpful, responsive, and reassuring throughout the process. They took the time to answer my questions and made sure I knew what to expect every step of the way. Having their support made a very stressful situation feel much more manageable.

Carol & Libby are a great example of what excellent insurance service should look like, and I’m very grateful to have them as my agents!"

"Heather was very quick to respond and eager to help me with the best coverage for the best price!"

"Bridgette was excellent to work with. She had everything I needed handled promptly!"

"Everything went very smoothly and effortlessly on my part. Thank you"

"Helped me through the process of my stolen vehicle. Very patient and informative throughout the process."

"I called the Ilion office to get an auto quote. A sweet girl named Carol Barker answered the phone. She went out of her way to put together a quote quickly. Even though I decided not to take the insurance. I would highly recommend the Ilion office because of the pleasant experience. Carol was kind and very knowledgeable."

"Carol at State Farm is very professional. She is very polite. Went over all my polices with me one at a time. She made recommendations for changes but never pushed to make the changes. Carol worked with me at my schedule. Everyone at State Farm in Ilion is awesome to woke with. They are very polite and always will to work with me no matter if it just a simple question or a claim that needs to be taken care of. Great insurance company."

"Carol Barker was amazing to work with. She made the process of switching to State Farm easy and stress free. Carol responded quickly to my questions and was always extremely professional and courteous. I highly recommend her services to anyone in need of coverage."

"Needed a tow! They said it may take a while.. found my own and they were quickly getting my paper work to reimburse me. Very helpful and quick"

"When needing help and guidance with filing a claim, I was so grateful for Carol C. and Libby. They answered questions and provided me with what was needed to get through the process.
It's great to know I have a wonderful team at my local State Farm."

"Had roof repaired and State Farm was there for me all the way."

"Carol was awesome. She put up with my frustrations all the while maintain her professionalism mixed with kindness."

"This company has been so patient with me. They saved me money monthly."

"Best people ever in this office! So very helpful with every aspect of insurance!"

"Whenever I reach out to this office it is always a nice experience. Bridgette helped me this time and she is fantastic! Very kind and polite. 😃"

"I highly recommend Libby! She helped me navigate a stressful situation with clarity and patience, explaining everything thoroughly and supporting me every step of the way. Answering all of my questions and more with kindness."

"Ms. Kilmartin provided the most professional and courteous service! She took the time to explain the details of our coverage and worked hard (and after hours) to ensure that we'd qualify for discounts that allowed the most competitive pricing. Thank you for your topnotch customer care!"